Google Health is here, but a lot of people want their Fitbit app back instead – The Verge

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Fitbit users have some complaints about the new app built around Google’s AI coaching experience.
Fitbit users have some complaints about the new app built around Google’s AI coaching experience.
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The Fitbit app is no more. Along with the launch of the new Fitbit Air (which you can expect a full review of once we’ve spent more time with it), Google has officially replaced it with Google Health, as previously announced, and many of the responses we’ve seen so far are full of confusion, frustration, and requests to get the old app back.
One post on Reddit calls out a common issue, saying, “I can’t even completely fill up my home screen. They only have 2 large tiles available and I can’t just scroll down to see everything.” The landing page has a small section up top showing steps and some other basic stats, but part of the app’s main page is now reserved for recent activity updates and chatty notes from Google’s AI health coach.
The AI didn’t have much to say to me, but for my senior editor, Richard Lawler, it started a conversation about today’s plans that he wasn’t quite ready to have with a chatbot.
Not everyone is annoyed by the AI bot however, with one person commenting, “When I ask it to design a moderate workout using my office gym equipment, circuit style, I usually end up feeling great afterwards.” Another person called it “quite a helpful feature,” showing how they were able to update their sleep log with a missed session by chatting with the AI bot.
Another user said, “This graphic UI looks like something an 8 year old would make,” while someone else complained, “Why must I now scroll through paragraphs of AI slop on every tab before I can actually see my activities and data? I don’t want or need to read platitudes about my 15 minute walk to the grocery store. I want to see my stats from my morning run.”
One post on Google’s help center sums things up, saying, “This app is a huge disappointment and a total time drain to get minimal results. How can I get back to using what worked?!” Many others were in agreement, with one reply saying, “it’s no longer a genuine fitness app.”
On Google’s blog post, its sample image shows a version of the Today screen with all of the information and an AI chat that we couldn’t get to show up, but did appear for some users. There doesn’t seem to be any way to remove the Ask Coach / activity window that takes up so much of the screen, but the bot can be disabled from within the new app’s Feature Privacy Controls.
Even though I knew the switch to Google Health was coming, I was still disoriented for the first several minutes after opening the app this morning.
If you want to see more of your stats and health tracking data, you have to either swipe left in the small top box on the “Today” page or tab over to the “Health” page. To find logs for my rowing workouts that I had stored in the old Fitbit app, I had to go into “Health,” then down to the “Fitness” section in “Focus areas”, where my logs were viewable under “Exercise days.” In the old Fitbit app, I could see the “Exercise days” block by just scrolling down on the app’s main “Today” page.
According to a support page, if you have a supported wearable connected, Google Health shows two additional tabs for Fitness and Sleep that would make things easier, but before the redesign I didn’t need those. While Google’s Rishi Chandra told The Verge earlier this month that Google Health will eventually support third-party wearables, my Nothing Watch Pro 3 currently isn’t enough to unlock those two extra tabs.
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