{"id":25689,"date":"2026-06-22T04:31:17","date_gmt":"2026-06-22T04:31:17","guid":{"rendered":"https:\/\/globalnewstoday.uk\/index.php\/2026\/06\/22\/td-bank-to-monitor-employee-activity-with-workplace-tracking-software-business-day\/"},"modified":"2026-06-22T04:31:17","modified_gmt":"2026-06-22T04:31:17","slug":"td-bank-to-monitor-employee-activity-with-workplace-tracking-software-business-day","status":"publish","type":"post","link":"https:\/\/globalnewstoday.uk\/index.php\/2026\/06\/22\/td-bank-to-monitor-employee-activity-with-workplace-tracking-software-business-day\/","title":{"rendered":"TD Bank to monitor employee activity with workplace tracking software – Business Day"},"content":{"rendered":"

By Nivedita Balu<\/i>
Story audio is generated using AI<\/small>
Toronto \u2014 Toronto-Dominion Bank has told some employees in its financial crimes and risk management division that it will begin using software to track aspects of their work, according to a recording of a team call reviewed by Reuters and documents shared with staff.
The move comes as the Canadian lender seeks to boost productivity, but it has also raised questions about employee consent and workplace privacy.
The programme will track the time employees spend on browsers and internal chat and meeting applications, according to the recording.
Companies are increasingly facing employee pushback over the deployment of software to monitor their work.
TD said in a statement to Reuters the deployment is \u201cstandard practice across the industry\u201d.
\u201cIn various parts of our business, we use automated solutions to improve insights and better allocate resources,\u201d the company said.
\u201cThis is not AI and not specific to any business or matter; the tool allows managers to more accurately manage workflows, team capacity and performance. Where deployed, colleagues are informed about where they are used and for what purpose.\u201d
TD said it has safeguards in place to protect colleagues\u2019 privacy.
ActiveOps, the company providing the software, describes WorkiQ as a tool for \u201cemployee and wellbeing intelligence\u201d on its website. ActiveOps did not immediately respond to a request for comment.
\u201cThe idea is it\u2019s going to show pain points \u2014 where do we spend too much time? We know we have a lot of pain points across our systems,\u201d Deanna Pacitti, TD\u2019s associate vice-president of high-risk investigations, told her team on the call on Thursday.
\u201cIt is running in the background, and it did go through privacy review,\u201d Pacitti said of WorkiQ in response to employee questions about privacy concerns. The tool will not listen to conversations if employees are in a meeting but will show if the employee is active, she said.
She subsequently clarified that being active referred to an employee being in a meeting. In another example, Pacitti said the tool will capture the employee working in Excel but will not track what they are doing in the spreadsheet application.
TD has expanded its financial crimes and compliance unit in recent years after paying a record fine for money laundering violations in the US and the largest such fine paid by a major bank in Canada.
Most TD employees have worked on a hybrid basis between the office and home since the pandemic.
In an undated frequently asked questions document shared with Reuters, TD told employees WorkiQ will help managers regain transparency lost in a remote-work environment.
The document responded to questions such as \u201cCan I use the Internet during my lunch hour?\u201d and \u201cHow much time is a colleague expected to have accounted for during the day?\u201d TD said in the document there is an acceptable amount of unaccounted-for time, and the company is working to determine those time expectations.
Reuters could not determine how many employees would be affected or if they would only be in Canada. A source who spoke anonymously because of the matter\u2019s sensitivity said 90 to 100 people were on the call, which Reuters could not confirm.
TD employees raised questions on the call about privacy, what the tool would track, and if it could be used for performance management. They also enquired if they would be asked for consent and how the data would be used.
One employee said it would be more helpful if the resources used to monitor how workers use their time could instead be used to alleviate some manual processes.
\u201cI totally agree with you. We have way too much manual stuff,\u201d Pacitti said. \u201cWe\u2019re spending way too much time on that manual effort. I can only hope that this will further prove that point.\u201d
The Financial Times reported in March that JPMorgan, the biggest US bank, was starting to monitor the hours of its junior investment bankers, saying it was for their own wellbeing.
The bank could not be immediately reached on Juneteenth, the US holiday marking the end of slavery in the US.
Meta is dialling back elements of its plan to collect employee mouse movements, keystrokes and other actions for use as AI \u200btraining data, according to an internal memo seen by Reuters this month, following weeks \u200bof pushback from staffers.
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By Nivedita BaluStory audio is generated using AIToronto \u2014 Toronto-Dominion Bank has told some employees in its financial crimes and risk management division that it will begin using software to track aspects of their work, according to a recording of a team call reviewed by Reuters and documents shared with staff.The move comes as the […]<\/p>\n","protected":false},"author":1,"featured_media":25690,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-25689","post","type-post","status-publish","format-standard","has-post-thumbnail","category-technology"],"_links":{"self":[{"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/posts\/25689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/comments?post=25689"}],"version-history":[{"count":0,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/posts\/25689\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/media\/25690"}],"wp:attachment":[{"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/media?parent=25689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/categories?post=25689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/tags?post=25689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}