{"id":14089,"date":"2026-05-05T04:59:42","date_gmt":"2026-05-05T04:59:42","guid":{"rendered":"https:\/\/globalnewstoday.uk\/index.php\/2026\/05\/05\/thredup-ai-agents-personalize-shopping-in-real-time-pymnts-com\/"},"modified":"2026-05-05T04:59:42","modified_gmt":"2026-05-05T04:59:42","slug":"thredup-ai-agents-personalize-shopping-in-real-time-pymnts-com","status":"publish","type":"post","link":"https:\/\/globalnewstoday.uk\/index.php\/2026\/05\/05\/thredup-ai-agents-personalize-shopping-in-real-time-pymnts-com\/","title":{"rendered":"ThredUp AI Agents Personalize Shopping in Real Time &#8211; PYMNTS.com"},"content":{"rendered":"<p><a href=\"https:\/\/www.thredup.com\/\">ThredUp<\/a> has added the first agentic artificial intelligence experience to its online resale platform for apparel, shoes and accessories.<\/p>\n<p>Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content \u2014 no additional logins required. \t<br \/><span class=\"wpcf7-form-control-wrap\" data-name=\"firstName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"firstName\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name*\" value=\"\" type=\"text\" name=\"firstName\" \/><\/span> \t\t\t\t<br \/><span class=\"wpcf7-form-control-wrap\" data-name=\"lastName\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"lastName\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name*\" value=\"\" type=\"text\" name=\"lastName\" \/><\/span> \t\t\t\t<br \/><span class=\"wpcf7-form-control-wrap\" data-name=\"YourTitle\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"inputTitle\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Title*\" value=\"\" type=\"text\" name=\"YourTitle\" \/><\/span> \t\t\t\t<br \/><span class=\"wpcf7-form-control-wrap\" data-name=\"YourCompany\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"inputCompany\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company*\" value=\"\" type=\"text\" name=\"YourCompany\" \/><\/span> \t\t\t\t<br \/><span class=\"wpcf7-form-control-wrap\" data-name=\"YourEmail\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control border-secondary\" id=\"inputEmail\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"YourEmail\" \/><\/span> \t\t\t\t<br \/><span class=\"wpcf7-form-control-wrap\" data-name=\"YourCountry\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control border-secondary\" id=\"inputCountry\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Country*\" value=\"\" type=\"text\" name=\"YourCountry\" \/><\/span> \t\t\t\t<br \/><span class=\"wpcf7-form-control-wrap\" data-name=\"newsLetterChoice\"><span class=\"wpcf7-form-control wpcf7-checkbox me-1\" id=\"checkNewsletter\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"newsLetterChoice[]\" value=\"yes\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">yes<\/span><\/span><\/span><\/span><span class=\"small\">Subscribe to our daily newsletter, PYMNTS Today.<\/span> \t\t\t\t<br \/>By completing this form, you agree to receive marketing communications from PYMNTS and to the sharing of your information with our sponsor, if applicable, in accordance with our <a class=\"fw-bold\" href=\"https:\/\/pymnts-com-develop.go-vip.net\/privacy-policy\/\">Privacy Policy<\/a> and <a class=\"fw-bold\" href=\"https:\/\/pymnts-com-develop.go-vip.net\/terms-conditions\/\">Terms and Conditions<\/a>. \t\t\t\t<br \/><input id='hiddenPath' type='hidden' name='path' value='' \/><input type='hidden' name='userDeviceId' id='userDeviceId' \/><input type='hidden' name='pageTitle' id='pageTitle' \/> \t\t\t\t<br \/><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-dark text-uppercase py-2 px-5 small\" id=\"theSubmitButton\" type=\"submit\" value=\"Submit\" \/> \t\t\t\t\t<br \/><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"194\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><br \/>The company now has this agentic product experience live for a subset of its customers, ThredUp CEO and Co-Founder <a href=\"https:\/\/www.linkedin.com\/in\/jamesgreinhart\">James Reinhart<\/a> said Monday (May 4) during the company\u2019s first quarter <a href=\"https:\/\/www.fool.com\/earnings\/call-transcripts\/2026\/05\/04\/thredup-tdup-q1-2026-earnings-transcript\/\">earnings call<\/a>.<br \/>The agent is meant to help customers find the right item quickly, a function that is critical to conversion and retention for a company like ThredUp that offers millions of unique items, Reinhart said.<br \/>In the experience that is now live, ThredUp assigns an agent or a team of agents to each customer; provides those agents with event feed from across all platforms and channels; and uses reinforcement learning so those agents can provide each customer with personalized browsing.<br \/>\u201cNo two customer journeys are the same,\u201d Reinhart said. \u201cUltimately, we are working towards a customer experience that will dynamically change everything you see on ThredUp Inc. based on your clickstream data in real time. This is the true promise of agentic commerce.\u201d<br \/>Every time agents engage with a customer, ThredUp gains better data on customer behavior in terms of browsing, clicking, and adding or removing items from the cart.<br \/>Advertisement: Scroll to Continue<br \/>\u201cThe model takes that data and predicts the path most likely to lead to conversion, changing what the customer sees as they navigate the site in real time,\u201d Reinhart said. \u201cTraditionally, models have a lag \u2014 you push learnings into email or push marketing. Here, it is changing the on-site experience live.\u201d<br \/>This first AI agent joins several <a href=\"https:\/\/www.pymnts.com\/earnings\/2026\/thredup-ai-tools-drive-30percent-buyer-surge\/\">AI solutions<\/a> ThredUp has already deployed product search, discovery, ad buying, recommendations, photography, measurement and flaw detection.<br \/>Outlining these solutions in an <a href=\"https:\/\/thredup.gcs-web.com\/static-files\/80ecfe7d-0b35-432e-af48-9ef575eefe83\">investor presentation<\/a> released Monday, ThredUp said they have transformed the online resale customer experience and contributed to the significant barriers to entry faced by potential competitors.<br \/>The company highlighted AI-powered search, image search and chat search that helps customers find what they want among the 4 million items it offers.<br \/>During the first quarter, ThredUp grew its quarterly revenue by 15% year over year, to $81.7 million, and its active buyers by 25% year over year, to a record 1.71 million, according to a Monday <a href=\"https:\/\/ir.thredup.com\/news-releases\/news-release-details\/thredup-announces-first-quarter-2026-results\">earnings release<\/a>.<br \/>\u201cOur priority is building a marketplace that delivers clear value to buyers and compelling monetization and convenience for sellers,\u201d Reinhart said during the call.<br \/>                   ThredUp AI Agents Personalize Shopping in Real Time                <br \/>                   FIS and Anthropic Collaborate to Enable Agent-First Banks                <br \/>                   Crypto\u2019s Post-Charter Playbook Runs on Stablecoins and Asset Custody                <br \/>                   FinTechs Race to Fix the Middle Market\u2019s Finance Gap                <br \/>Get PYMNTS Today, AI, B2B and more.<br \/>We\u2019re always on the lookout for opportunities to partner with innovators and disruptors.<\/p>\n<p><a href=\"https:\/\/news.google.com\/rss\/articles\/CBMiqgFBVV95cUxNa1NmMkVyQkpMeFRvV1hqVFNGS2QtOGd2NU52U2xQZ1pjU25sMW9LUDhzQ00yc3l1TnRXU1BFdGVBdzVkeWFDYWlLc2dWekVxZmZISTN5TE1tbjJkLXRYV2dhel9FR1RXY0Z3R25PS3NVUFBjNjhXMXZRamo3cEFZRUMwNHZYRU1jX0l5LVpGcTBIdks4aldHeFF0VFhkT2M5czc3Mi1WSUxSdw?oc=5\">source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ThredUp has added the first agentic artificial intelligence experience to its online resale platform for apparel, shoes and accessories. Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content \u2014 no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14090,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":{"0":"post-14089","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-technology"},"_links":{"self":[{"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/posts\/14089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/comments?post=14089"}],"version-history":[{"count":0,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/posts\/14089\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/media\/14090"}],"wp:attachment":[{"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/media?parent=14089"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/categories?post=14089"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/globalnewstoday.uk\/index.php\/wp-json\/wp\/v2\/tags?post=14089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}